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FAQs

What kind of wood do you use for your furniture?

 Our furniture is manufactured in Fredonia, Arizona and China.  All DreamBoxes are made at our USA factory.  Our USA factory uses CARB (California Air Resource Board) approved 3/4" manufactured wood with a melamine finish.  No added formaldehyde. Using manufactured wood with melamine finish is very important to prevent warping and any panel size changes . For the many shelves we use, the main structure needs to be exact to secure a tight fit. Humid weather and other weather changes won't affect the shape of our furniture, similar to modern kitchen cabinets. The melamine finish is very easy to clean after crafting! Use Windex and a soft cloth to wipe away dirt and finger prints. Our USA factory manufactures **Knotty Alder doors from real wood, and white, gray, and black styles with Medium Density Fiberboard (MDF) and the highly sought after Rigid Thermofoil (RTF). 

  • What is RTF? It stands for Rigid Thermofoil. It is a very durable, low-maintenance material made to look like real wood, painted surfaces and more. Plastic-looking finishes are gone, replaced by wood grains and textures that are hard to distinguish from the real thing! They are longer lasting and easier to clean than ever! (Just soap and water)
  • RTF doors and tables are very durable and will keep their color long after painted wood doors have started to fade. Resist Warping - Pristine vinyl-wrapped thermofoil doors and tables are less susceptible to humidity and warping than solid wood. (Used in our white and black styles)
  • Our surfaces save rainforests and use recycled wood chips for the component’s substrate.           
**Our Knotty Alder furniture does come with solid wood doors with floating panels to prevent cracking during weather changes, and for the crown, solid wood molding.
    Does my product come assembled?

    No, all pieces come flat packed in order to avoid damages in shipping, make it easier to move into your home.  It comes with detailed instructions to assist you in building your furniture. We are always open to improving instructions, helping our customers. Please call or email customer service if you have any questions or comments. +44 1446506704 M-F 8-5 BST

    We use a cam locking system for our DreamBox. Building time is anywhere from 4-8 hours depending on experience.

    Is there a warranty on the product?

    Yes, up to a 2 year manufacturer's warranty from time of purchase for the DreamBox. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 2-year manufacturer warranty.

    How does my product ship?

    All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery.  Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location. Reference the picture below to see how the DreamBox will ship.




    How can I reach customer service?

    Feel free to call our office at +44 1446506704 or email us at customerservice@theoriginalscrapbox.com

    Our phone line is opened Monday through Friday from 8am - 5pm BST.  Visit our showroom! See address below!

    1633 W. Innovation Way 5th Floor
    Lehi, UT  84043 USA

    (Please call for an appointment)

    Need help tracking your order?

    Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.

    What are the features of your LED Light?
    • Light Kit is included with your purchase of the Crown accessory
      (some assembly required)
    • Our double LED Light provides up to 50,000 hours of lighting!
    • Easily control on/off settings with switch
    • Maximum of 708 lumens
    • Similar to Super Bright Natural Daylight OttLite LEDs
    How do you install the shelf pegs?

    We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:

    For additional help, please watch our Shelf Peg Tutorial by clicking here.

    My shipment was damaged, what should I do?

    If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to customerservice@theoriginalscrapbox.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a 2 year manufacturer warranty on the DreamBox.

    *Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 2 year manufacturer warranty.

    There are missing parts to my furniture, how do I get new parts?

    If you have missing pieces please call our office +44 1446506704. We would advise you to also e-mail your requests to customerservice@theoriginalscrapbox.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES

    How much is shipping for the DreamBox?

    Call Customer Service +44 1446506704 for a detailed shipping quote and discount on your shipment.

    Want to request our furniture to be available in your country?

    E-mail customerservice@theoriginalscrapbox.com with the name of your country in the subject line!

    Do you have plans to expand to other countries?

    We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to customerservice@theoriginalscrapbox.com with the subject line: DISTRIBUTOR.

    I just placed an order, how long will it take to receive my shipment?

    After you place an order our warehouse can take up to 5 business days to process your order if the furniture piece is in stock (Please see product page of the furniture you ordered for availability).  Your shipments will then take up to 8-10 weeks to be delivered once shipped from our warehouse. For freight shipments, the carrier should call you a day in advance to set up a time with you to accept your shipment. For more information about shipping and delivery click here.

    Do you offer any discounts?

    Yes! Just call customer service for more information: +44 1446506704

    • We offer a 10% Military discount. In order to receive this, you need to email our customerservice@theoriginalscrapbox.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the full payment is received. (Cannot be combined with any other discount/sale.)
    • We host promotions on our Facebook page: https://www.facebook.com/TheOriginalScrapbox/
    • Stop by our showroom and leave us a review on YELP! for a 5% discount on your next purchase of accessories!
    • Requests for donations of our products must be submitted in writing to customerservice@theoriginalscrapbox.com where our team is standing by to review applications
    Do you work with bloggers?

    Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please reach out to us for details: ashley@theoriginalscrapbox.com

    Who can I contact for public relations?

    If you are interested to feature our furniture through a particular marketing outlet, please reach out to our public relations manager for details: ashley@theoriginalscrapbox.com

    What materials are used for the plastic totes?

    Our Clear Acrylic totes are made with an acrylic blend and built for toughness and durability. They are dish washer safe on the top rack of the dishwasher, or easily cleaned with soap and water. BPA Free and Food Safe by the FDA.